Legal
Grievance redressal
Last updated 5 October 2026
If something on SmyRides has gone wrong, or you have a complaint about content, a user, our service or how we handle your data, our Grievance Officer will deal with it.
Grievance Officer
| Name | Alasapuri Susmitha |
| Designation | Grievance Officer |
| support@smyrides.com | |
| Phone | +91 79892 39827 |
| Address | SmyHire (proprietor Alasapuri Susmitha, Udyam UDYAM-TS-27-0053484), 1-4-162/A, Old Municipality Office, Opp. APGVB Bank, Suryapet, Telangana 508213 |
How to complain
- Email the Grievance Officer, or use Report or Help in the app.
- Include your registered mobile number, what happened, when, and links, trip codes or screenshots if you have them.
- We reply with a ticket number. Use it in any follow-up.
Time limits
| Complaint | What we do |
|---|---|
| Any complaint | Acknowledge within 24 hours and resolve within 7 days |
| Content that exposes someone's private area, shows them in a sexual act, or impersonates them in such content | Remove or disable it within 2 hours |
| Requests to remove other unlawful content | Act within 36 hours |
| Your data rights (access, correction, erasure, consent), under the DPDP Act | Respond within 30 days at the latest |
If you are not satisfied
- For decisions about content or accounts, you can appeal to the Grievance Appellate Committee set up under the IT Rules within 30 days of our decision.
- For personal data complaints, once our process is complete you can complain to the Data Protection Board of India.
See also our Privacy Policy, Terms of Service and Safety and community guidelines.