Support
Last updated 5 October 2026
We're here to help with anything about your trips, parcels or account.
| Emergency | Call 112. In the app, Emergency SOS in Help & support calls 112 in one tap. |
| In the app | Profile → Help: answers, and a message to our team that stays linked to your trip |
| support@smyrides.com. We aim to reply within one working day | |
| Phone | +91 79892 39827 |
| Safety reports | Report or block from the person's profile or the chat, or write to support@smyrides.com |
| Complaints | Our Grievance Officer |
Common questions
I didn't get my sign-in code
Check the number, wait a minute and tap Resend; we can also send the code on WhatsApp. Codes expire after a few minutes. If it still doesn't arrive, email us from any address with your number.
How does verification work?
To offer rides or carry parcels you verify your identity through DigiLocker, take a selfie for a face match, and drivers add their licence and vehicle registration. We keep the result, not your documents. See Safety.
How do I pay?
You pay the driver or traveller directly, by UPI or cash, the price shown when you booked. SmyRides charges no fees and never holds your money, so it can't refund payments; if something goes wrong, report it from the trip and we'll look into the user.
Can I cancel?
Yes, from the trip. Cancel as early as you can: late cancellations and no-shows show on your profile. If the driver cancels or changes the trip, it never counts against you.
What can I send as a parcel?
Everyday items such as documents, clothes, books and gadgets. Cash, valuables, medicines, liquids, batteries, weapons and anything illegal are not allowed. The full list is in the Terms.
How do I see or delete my data?
Read the Privacy Policy, write to support@smyrides.com, or delete your account.
Company details
SmyRides is operated by SmyHire (proprietor Alasapuri Susmitha, Udyam UDYAM-TS-27-0053484), 1-4-162/A, Old Municipality Office, Opp. APGVB Bank, Suryapet, Telangana 508213. Email support@smyrides.com, phone +91 79892 39827.